The ISO 9001:2015 standard has been published by The International Organization for Standardization (ISO) to provide a framework for an effective system for organizations in any industry to demonstrate to their customers their commitment to quality and enhanced customer satisfaction. The main reason behind ISO 9001 is to facilitate international trade and allow organizations and consumers from all over the globe to understand that when they encounter an organization with an ISO 9001 certification, they can be confident in the quality of products and services they plan to deal in. Subscribing to and becoming certified to an international standard like ISO 9001 means your system produces products and services of consistent and exceptional quality that consumers can rely on time and time again.
Before you can become certified to ISO 9001, you need to implement the management system effectively within your organization. The requirements of the standard must be met to fully implement an effective Quality Management System (QMS) that allows your organization to consistently produce products or provide services that not only meet your customers’ needs but also subscribe to its globally acclaimed regulatory requirements.
According to ISO, “A management system is the way in which an organization manages the inter-related parts of its business in order to achieve its objectives.” In case that still sounds vague, a quality management system is just a detailed set of processes and policies that are incorporated in the core business area of an organization to ensure that it meets its organizational objectives like consistent service quality, environmental concerns, maximum operational efficiency, etc.